Built, handed over, supported.
Every Nexform AI build is delivered with a complete handover pack — clear documentation, a live walkthrough, escalation guidance and post-launch support — so your team can run the system confidently from day one.
Everything your team needs to run it confidently.
At handover, your team receives a complete pack covering how the system works, how to operate it day-to-day, when to step in and where to get help.
What the system does, how it’s wired together and where every integration sits.
Written, step-by-step guidance for running the workflow day to day.
A hands-on session with your team — recorded, so future hires can watch it too.
What good AI use looks like in your context, including guardrails and limits.
When and how to escalate, override or step in — with clear decision points.
30 days of monitoring, bug fixes and refinement based on real-world usage.
Built around the systems your team actually uses.
Handover is tailored to the workflows, automations and processes we’ve deployed for you — so staff understand what the system does, when to intervene and how to manage outputs safely.
Day-to-day operation, monitoring and managing the agent and its call outcomes.
How automated workflows trigger, run and route work across systems and teams.
How extracted document data flows through review, validation and approval.
How AI updates your CRM, syncs data and connects with the tools you use.
When and how to escalate, override or step in — with clear decision points.
What good AI use looks like in your context, including guardrails and limits.
Practical guidance for the people running the system day-to-day.
How to log issues, request changes and get help after launch.
Outcomes that reduce adoption risk.
A thorough handover is what separates a working system from a confidently-used one. Here’s what your team gets out of it.
- Staff understand how the AI system works.
- Teams know when to intervene and when to trust it.
- Processes are documented clearly, end to end.
- Automation outputs are reviewed correctly.
- Leaders have better operational visibility.
- Adoption risk is materially reduced.
A structured handover process for AI-enabled operations.
From scoping the user group to reviewing how adoption is going post-launch, every handover follows a clear path that keeps risk low and confidence high.
Map who will use the system, what they need to do and where AI fits into the operational process.
Identify user roles, confidence gaps, review points, escalation needs and adoption risks.
Create practical instructions, handover notes, usage examples and workflow documentation.
Run a hands-on session focused on real tasks, outputs, decisions and safe operation.
Help teams move from implementation into confident day-to-day use of the AI system.
Capture questions, friction points and improvement areas after users begin operating the workflow.
Right-sized to your project.
Best suited for
- New AI voice agent rollouts
- Workflow automation implementations
- Document processing deployments
- Public sector team adoption
- Internal admin automation
- CRM & API integration handovers
Handover can include
- Live walkthrough & demonstrations
- Staff onboarding sessions
- Workflow operating procedures
- Escalation & intervention guidance
- Responsible AI usage notes
- Post-launch support guidance
You own what we build.
How we hand over to your team, what’s included, and what happens after launch.
System documentation, written operating procedures, a live walkthrough recorded for future team members, responsible-AI guidance specific to your workflows, an escalation playbook for things going wrong, and 30 days of post-launch support. Included with every Pilot and Build at no extra cost.
30 days included with every Build, where we monitor, fix bugs, and refine based on real-world usage. After that, the Care plan (from £295/month, no lock-in) gives you ongoing monitoring, updates, and changes.
Yes — that’s the point of the handover. We hand over documentation, dashboards, error notifications, and admin access so your team can pause, modify, or extend workflows themselves. You’re not locked into us for routine operation.
Small tweaks (changing thresholds, adding a recipient, tweaking message text) your team can usually do themselves using the docs we provide. Bigger changes — new integrations, new workflows, structural changes — we can quote on, or you can take to another developer. No vendor lock-in.
Yes. We typically train 2–4 people during handover: one primary operator, one technical reviewer, and any executives who need a high-level view. The recorded walkthrough means future hires can be onboarded by your team without scheduling more sessions with us.
On the Care plan we’d fix it as part of your monthly fee. Off Care, you can come back to us per-issue (charged hourly) or have your team or another developer handle it using our documentation. You own everything we build — code, configurations, integrations.
Help your team use AI automation safely and confidently.
Built, handed over and supported — with the documentation, walkthrough and escalation guidance your team needs from day one.
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